Shipping policy
Product Categories and Shipping Timeline
- Handmade / Custom-Made Items / Pre-order Items
- 100% pure handmade, production takes approximately 7–30 working days (subject to the exact date stated in the order confirmation email). Delays may occur due to material shortages or force majeure; please contact the studio for detailed dates.
- Ready stock (if any): shipped within 2 working days after payment.
- Pre-order items: detailed shipping dates available upon enquiry with the studio.
- In-house Designed Products (Non-handmade)
- Shipped within 2 working days after payment; delays may occur due to stock shortages or force majeure.
- Shipped within 2 working days after payment; delays may occur due to stock shortages or force majeure.
[This English Terms of Use and Return & Refund Policy is a translation of the Chinese version. In case of any conflict or inconsistency between the Chinese and English versions, the Chinese version shall prevail.]